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Quality Manager AF Zutphen

Location: 

Zutphen, NL

Function:  Operations/Production/Manufacturing
Part-time or Full-time:  Full-Time
Job Type:  Employee
Workplace type:  On site

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet.  More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube               

Job Purpose

The Quality Manager is the pivot in ensuring continuous improvement of our processes and recording these processes in the quality management system, creating awareness and enthusiasm among all co-workers in the field of quality.

External and internal relations:

  • Customers and suppliers
  • Local Authorities
  • Plant Management Team
  • BU Quality Organization Amcor
  • All co-workers in the plant
  • Quality & Technical  teams

Main Responsibilities

  • Managing the Quality Service department (3,0 FTE).
  • Analyzing, reporting and coordinating external and internal complaints.
  • Focus on driving quality of customer and supplier claims to “Zero”.
  • Supporting the implementation (in terms of quality) of New Business Projects in different market segments. Besides petfood, this includes pharma and coffee (capsules).
  • Apply thoroughly problem-solving techniques (8D and DMAIC) to fast solve sustainability any quality issues.
  • Apply thoroughly the MOC change management to avoid quality issues in the future due to unstainable validation of any kind of product and process and equipment. Solving the risk at the source of the value stream.
  • Implements with BG projects to move from quality control towards process control.
  • Support customers on following up claims from the technical point of view (jointly calls with customers etc.).
  • Quality assurance responsibility.
  • Support BG and BU customer care programs for big and SMC customer base.
  • Support internal claim management mainly with Rorschach (biggest internal supplier) and in addition external suppliers for sustainable quality.
  • Monitor and implement ISO 9001, ISO 14001, OHSAS, BRC and other certifications.
  • Performing internal and external audits and ensuring proper reporting in the system.


Results Achievement

  • Ensure good (fast and accurate) answering to customers concerning Quality (e.g. complaints).
  • Ensure Customer satisfactions (aim for zero complaints).
  • Achieve Quality KPI’s (GQC, QIFR).
  • Achieve CRT’s and Quality Basics.
  • Ensure ISO 9001, ISO 14001, OHSAS, BRC and other certifications.

 

Qualifications/Requirements

  • Higher education in Engineering.
  • Experience (min. 3/5 years) in similar position, managing a quality department.
  • Financial and statistical knowledge.
  • Experience in support projects and change processes.
  • Experience Knowledge of and experience with CI improvement projects (e.g. Green Belt).
  • Knowledge and experience with Food Safety and pharma production.
  • Dutch and English spoken and written. German nice to have.


Specific Skills And Abilities

  • Excellent communication and analytical skills.
  • “Hands-on” and pragmatic.
  • Enthusiastic and proactive team player.
  • High energy level, stress resistant, flexible.

Willingness for (occasionally) international travel.

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About Amcor
Amcor is a global leader in packaging solutions for consumer and healthcare products. With industry-leading innovation capabilities, global scale and technical expertise, we help our customers grow and meet the needs of millions of consumers every day. Our teams develop responsible, more sustainable packaging in flexible and rigid formats across multiple materials. Supported by a commitment to safety, ~70,000 colleagues across ~140 countries bring our global capabilities to local customers and provide local access to global brands. Our work is guided by our purpose of elevating customers, shaping lives and protecting the future.
NYSE: AMCR; ASX: AMC www.amcor.com | LinkedIn | YouTube

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