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IT Technical Specialist III, SAP

Location:

Tlaquepaque, JAL, MX, CP45593

Function: Information Technology

Part-time or Full-time: Full-Time

Job Type: Employee

Workplace type: Remote

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube

About The Role

The Technical Specialist III is a technical role with global responsibilities for the availability, performance and maintenance of mission critical applications. This individual will be responsible for collaborating with Infrastructure, Security and Applications teams to proactively ensure applications are sized appropriately, secure and in a supported state according regular maintenance cycles.

The IT Technical Specialist III role is to maintain overall application performance and system stability while supporting business initiatives for Application Lifecycle Management such as installations and patching, refreshes and landscape configuration.

Key Job Accountabilities

Leads (frequency) technical application upgrades to at least (##%) of qualifying environment
Act as Subject Matter Expert for (Technical Speciality Area) architecture, security and support processes
Accountable for system support of deployment activities according to project timelines
Identification and promotion of software and processes in alignment with Amcor needs
Change agent for processes in support of maximum planned application availability
Provide input to annual support budget
Support IT goals and objectives
Recommends and develops support processes that utilize standard Amcor applications for proactive application monitoring
Drive awareness of deployed application roadmaps in coordination with Global Application teams
Ensure Change Control processes are followed
Manage complex troubleshooting and the use of root cause analysis for continuous improvement
Develop strategic technology opportunities that enhance the Amcor user experience through higher efficiency, availability or usability
Responsible for Data Archiving execution
Provide Architecture strategy (On-Premise/Cloud, OS, Database) according to Amcor objectives and Financial Analysis
Design and publish monthly Metrics dashboard. Provide results and any corrective action plans to IT Leadership
Mentor as a senior technical resource for IT Technical Specialist I while training teammates
Design and test Disaster Recovery processes according to IT objectives

Qualifications/Requirements

Bachelor’s degree in MIS, Computer Science or equivalent work experience

Related Certifications preferred
10 + years of experience in a large installation
10+ years of experience in SAP BASIS administration in a 24/7 environment
10+ years of experience administering Microsoft SQL Server 7 through current and Oracle databases 8i through current in a 24/7 environment
10+ years of work experience in IT, including software development (SDLC) & Project Management experience
Advanced problem solving
Process improvement experience
Superior communications skills - both oral and written - to successfully interact with project teams from various departments/business units

About Amcor
Amcor is a global leader in packaging solutions for consumer and healthcare products. With industry-leading innovation capabilities, global scale and technical expertise, we help our customers grow and meet the needs of millions of consumers every day. Our teams develop responsible, more sustainable packaging in flexible and rigid formats across multiple materials. Supported by a commitment to safety, ~70,000 colleagues across ~140 countries bring our global capabilities to local customers and provide local access to global brands. Our work is guided by our purpose of elevating customers, shaping lives and protecting the future.
NYSE: AMCR; ASX: AMC www.amcor.com | LinkedIn | YouTube

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