FTS Engineer

JOB DETAILS

Job Title: Field Technical Service Engineer

Business Group: Amcor Flexibles Europe, Middle East & Africa (AFEMEA) 

Function: Research & Development 

Sub-Function: Field Technical Services

Location: Ireland/UK, in order of preference (1. Republic of Ireland, 2. Northern Ireland, 3. UK close proximity to an airport)

Line Manager’s Job Title: Regional Field Technical Service Manager

Contract Length: Permanent

JOB PURPOSE 

Provide regional technical service support with flexibility at customer and machine manufacturer sites for all Segments and Business Units of Amcor EMEA. Supported areas include growth opportunities, quality related events, business continuity activities and Product Development assistance. The role also serves as a liaison with machine suppliers to facilitate collaboration in resolving issues at customers as well as running development trials.

JOB DIMENSIONS

Able to leverage acquired technical expertise across multiple segments to autonomously support internal and external customers. Proficient in working cross-functionally notably with Sales/Marketing, Operations/Quality and Product Development and in fostering external relationships. Leverage and expand network to reach out to other parties (peers/line manager, R&D, Sales, OEMs etc) when needed to resolve challenges. Might be consulted for decision making and troubleshooting within an area of specialty. Master expertise in the extensive segment/format/packaging machine type/application matrix.

RESPONSIBILITIES

• Autonomously provide physical or remote Field Technical Support across customer’s and machine

supplier sites across a multitude of Segments and Applications.

• • Rigorously follow up each visit with a detailed and timely field service report for internal/external communication, include any Market Insights collected. Submit monthly report to direct manager.
  • Actively support customer packaging trials from first attempt through to industrial qualification/ramp up. Raise any onboarding concerns/risks to the relevant internal stakeholders.

• • Contribute to Growth by supporting trials for New Business Opportunities with existing and developing product portfolio.
  • Rigorously complete/update tracker for the growth opportunities collaborated in. Keep line Manager abreast of constraints or blockers. Autonomously work to a set deadline on various ad-hoc administrative/reporting tasks.
  • Support Quality related issues by collaborating with other functions and the customer to scope, troubleshoot and resolve packaging material/machine/product interaction issues in a timely manner. Assist in maximizing claim recovery where possible and minimizing impact to Amcor and its customers. Collaborate with external third parties like OEMs to help solve issues. Propose recommendations internally and externally to prevent recurrence.
  • Contribute to maintaining existing business by providing technical assistance to trials related to specification changes, alternative raw material validation, Business Continuity Plans, plant transfers etc.

• Provide support to Product Development peers by trialing new products at OEMs and/or customer sites in order to assess machineability/suitability. Assist with the acquisition of key information needed from the customer in order to support the new product development.
• Autonomously maintain schedule and work with internal peers to best meet the schedule needs of the customers.
• Focus on customer management and satisfaction through on-site support and involvement in new product development.
• Master technical knowledge of a maximum range of packaging machinery types, pack formats and applications across multiple Segments.
• Embody Amcor's Safety Value and follow all Safety rules/guidelines.
• Demonstrate cost discipline.

QUALIFICATIONS/REQUIREMENTS 

• University engineering/science degree or equivalent industry experience

• Proven experience in a similar role in the flexible packaging or packaging machinery industry
• Good understanding of flexible packaging converting processes and customer packing/filling equipment
• Knowledge of packaging validation procedures.
• Willingness to travel up to 70% of time with a degree of flexibility to meet the needs of internal and

external stakeholders.

• Fluent in English. Additional European languages are a plus.
• Strong communication/interpersonal skills for external and internal cross-functional interactions.
• Strong focus on customer with team working spirit.
• Demonstrate solid technical and problem solving skills.
• Ability to work in a fast-paced dynamic environment and handle pressure.
• Rigor and attention to detail. Ability to organize own work, self-manage, prioritize and drive results.
• Proficiency with common IT tools (MS Outlook, MS Office, MS Teams). Previous experience with

Salesforce.com is a plus.