Group Key Account Manager

The Group key account Manager is responsible for driving profitable growth within a defined market segment by leveraging deep market understanding, strong technical knowledge of the company’s packaging solutions, and competitive insights. This role leads the segment’s commercial strategy, manage and grow the opportunity pipeline, and collaborate closely with cross-functional teams to deliver tailored, high-impact solutions to key customers.

Key Responsibilities:

Market and Segment Ownership

• Own and drive the commercial strategy for assigned customer segments, aligned with company goals and capabilities.
• Continuously analyze industry trends, sustainability requirements, consumer behavior, and innovation drivers to shape strategic priorities.
• Identify high-growth applications and accounts that align with Amcor’s value proposition and innovation roadmap.

Technical & Product Expertise

• Develop a deep understanding of Amcor’s packaging products (e.g., flexible films, retort packaging, rigid containers, closures) and their technical applications in relevant market sectors.
• Collaborate with R&D and Technical Service teams to match solutions to specific customer needs and drive product development projects.
• Translate customer technical requirements into actionable product solutions.

Customer Development & Relationship Management

• Cultivate strong relationships with key decision-makers at strategic customer accounts and partner organizations to drive long-term value.
• Lead high-level customer discussions, present technical and commercial proposals, and negotiate contracts.
• Ensure a high level of customer satisfaction, responsiveness, and service.

Pipeline & Sales Execution

• Build, manage, and grow a robust commercial pipeline using CRM tools (e.g., Salesforce).
• Identify and prioritize opportunities across new and existing customers.
• Drive cross-functional alignment to convert pipeline opportunities into long-term revenue.

Competitive and Market Intelligence

• Continuously assess competitor offerings, pricing, market moves, and customer penetration to inform strategic decisions and positioning.
• Identify competitive differentiators and contribute to the development of segment-specific value propositions.

Internal Collaboration

• Represent the voice of the customer internally, aligning with Marketing, Product Management, Operations, and R&D.
• Provide input on innovation roadmaps, marketing materials, and strategic investments.

Qualifications & Experience:

• Bachelor’s degree in Business, Marketing, Engineering, Packaging Science, or a related discipline; MBA preferred.
• Minimum 12 years of commercial experience in both B2B and B2C environments, preferably in packaging, FMCG, Retort business or related manufacturing sectors.
• Proven track record in managing large, complex accounts (MNC and local) and delivering top- and bottom-line growth.
• Strong ability to lead strategic negotiations, implement structured account plans, and apply value-selling frameworks.
• Established track record in customer relationship management and new business development.
• Excellent communication, influencing, and presentation skills.
• Proficient in using CRM platforms and data analytics tools.
• Experience in optimizing product mix and implementing commercial strategies to drive profitable growth.
• Ability to work cross-functionally and lead in a matrixed environment.
• Fluent in both Thai and English (verbal and written).