Collection Specialist

JOB DETAILS

Position Job Title: Collection Specialist
BG and BU: Amcor Flexibles EMEA
Function: BG Finance & IT
Sub-Function: BG Controlling
Location: Portugal, Spain, Czech Republic or Poland Only 
Line Manager’s Job Title: BG Collection Coordinator
Contract Type: Permanent 

JOB PURPOSE 

Cash collection of customer debts on time. The collection specialist has the following main responsibilities:
•    Daily follow up of late payments
•    Elaborate improvements to make more customers pay on time Identify potential problems in the payment profile of customers and dealing with those in a pro-active way
The main objectives are to increase cash flow, decrease risks on late payments, decrease bad debt write offs, reduce DSO (Days Sales Outstanding) and decrease overdue level 

JOB DIMENSIONS & SCOPE 

Collection management of circa 450 allocated accounts, based on language skills

PRINCIPAL ACCOUNTABILITIES 

Contribute to cash flow improvement by driving DSO (Days Sales Outstanding) & Overdue down
•    Active contact with customers re outstanding amounts and/or overdues – minimum 15 per day
•    Active collaboration with credit specialists, sales & customer service, finance
•    Update and maintain FSCM database
•    Distribute statements & dunning letters according to defined Collection Strategy
•    Pre due calling (detect and initiate resolution of administrative issues before the due date – incorrect invoice details etc.)
•    Follow up on disputed invoices and collect data to understand root causes and support rectification
•    Follow up on claims/disputes with customer, sales & quality departments to reduce payment delays
•    Update CSI
•    Develop customer intelligence (external and internal customers)
•    Early warning signals: on time reporting of payment problems and modifications in payment behaviour
•    Accurate administrative follow up of:
o    Customer accounts
o    Claims and disputes (CSI)
o    Agreements
o    Contact data
•    Report on key reasons for non-payment and escalate issues to Collection Manager and Credit Managers
•    Report on payment term discrepancies
•    Report on top 20 customers per site
•    Follow up on urgent actions re blocked accounts

MAJOR CHALLENGES & COMPLEXITIES 

The collection specialist role calls for significant internal and external interactions with numerous and diverse stakeholders

•    Multiple sites Internal Sales Departments
•    Multiple Sites Finance Teams
•    Multiple Sites Commercial Teams
•    Allocated customer Portfolio
•    BG Credit Director
•    BG Collection Coordinator
•    BU Credit Managers
•    BG Credit Process Manager
•    BG Collection Process Manager
•    Key Account Managers
•    Sales Representatives

QUALIFICATIONS/REQUIREMENTS 

1.    Formal Qualifications and Experience

•    Strong affinity with and experience of Collection and customer facing activities
•    Ability to use job related software tools – SAP & FSCM
•    Ability to use Microsoft Office tools (Excel, Word, PowerPoint,..)
•    Strong interpersonal and communication skills
o    Cross functional
o    Cross site
o    Cross cultural
•    Basic knowledge of accounting, good numerical understanding

•    Fluency of English & atleast one of the following- French (Priority)/ Polish/ Dutch/ German/ Turkish. Common language within the team and Amcor is English.

2.     Specific Skills and Abilities

•    Strongly results orientated
•    Outstanding persuasion and negotiation skills
•    Taking initiative
•    Resilience
•    Very strong ability to work in a team
•    Accurate work – eye for detail
•    Work independently and in a structured way
•    Ability to communicate and receive best practice ideas