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Operation Account Manager

Location: 

Pasuruan, ID, 67152

Department:  Sales & Marketing
Full-time or Part-time:  Full-Time
Job Type:  Employee
Shift:  On site

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet.  More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube                

Key Responsibilities

1. Customer & Account Management

  • Act as the single point of contact for assigned customers on all operational matters

  • Manage customer orders, forecasts, changes, and special requirements

  • Build and maintain strong, long-term relationships with customers

  • Handle customer complaints, quality issues, and claims in a professional and timely manner

3. Cross-Functional Coordination

  • Work closely with:

    • Production

    • Planning / Supply Chain

    • Quality Assurance

    • Product Development

    • Warehouse & Logistics

  • Align customer priorities with operational capabilities while maintaining production stability

4. Quality & Compliance

  • Ensure all products meet:

    • Customer specifications

    • Amcor quality standards

    • Regulatory, safety, and compliance requirements

  • Support customer audits and follow up on audit findings

  • Drive corrective and preventive actions (CAPA) related to customer issues

5. Performance Monitoring & Reporting

  • Monitor and report key account KPIs, including:

    • OTIF

    • Right First Time (RFT)

    • Customer complaints and rejections

    • Scrap and rework

  • Prepare regular performance reviews for internal and customer meetings

Qualifications & Requirements

Education

  • Bachelor’s degree in Engineering, Industrial Engineering, Supply Chain, or related field

Experience

  • Minimum 3–7 years of experience in manufacturing, printing, or packaging industries

  • Experience handling B2B customers and operational coordination

  • Experience in folding cartons, tobacco packaging or specialty packaging is a strong advantage

About Amcor
Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries.
NYSE: AMCR; ASX: AMC www.amcor.com | LinkedIn | YouTube

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