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APAC Technical Support Manager

Location: 

Melbourne, VIC, AU, 3189 Melbourne, VIC, AU, 3189

Department:  Sales & Marketing
Full-time or Part-time:  Full-Time
Job Type:  Employee
Shift:  On site

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet.  More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube                

About the role 

The APAC Technical Support Manager – Agriculture Stretch Wrap will be responsible for supporting the international growth of our Agricultural Hero Products with specific focus on the APAC region by building close relationships with our existing customers, OEM’s through the development of joint training programs and enhancing our customers and their customers knowledge, and in doing so create end user demand for our products.

You’re an innovative thinker, passionate about the planet and eager to play a role in creating sustainable packaging that keeps the world healthy, fed and working. As part of our world-class, performance-focused team you’ll have the opportunity to expand our global agricultural sales and technical support team.

 

 

Key Job Accountabilities 

As part of the Agriculture, Construction & Industrial team you’ll be responsible for…

  1. Develop an Effective Training Program:
    • Design and implement a comprehensive training program for our customers and end users of our agriculture bale wrap products.
    • The program aims to promote proper use, application techniques, troubleshooting and best practices.
    • To ensure our Hero products are at the forefront of our training programme.
  2. Enhance Customer Knowledge:
    • Work diligently to ensure that our customers have a thorough understanding of our products.
    • Provide valuable insights and technical expertise to enhance customer satisfaction.
  3. Support Sales and Marketing Efforts:
    • To bridge the gap between technical knowledge and sales strategies.
    • Collaborate with the sales team to address customer inquiries and provide technical guidance.
  4. Collaboration:
    • Work actively with our local OEM partners to enhance our presence & joint knowledge.
    • Foster collaboration between different teams to ensure seamless communication and problem-solving.
  5. Feedback Collaboration:
    • Actively seek feedback from customers and internal stakeholders.
    • Collaborate with the team to incorporate valuable feedback into product improvements.

 

 

Qualifications/Requirements 

  • Education: A graduate of any related field of study.
  • Skills/Experience: Familiarity across APAC Market, ability to identify, define, prioritize and address market opportunities using data and qualitative information and ability to work effectively in matrix organization to drive profitable growth.
  • Personality/Attributes: Ability to work with cross functional teams, commercial, technical and operations. Ability to drive new product development and participate in commercialization of new products.
  • Additional Requirements: Experience in sales & technical support in either Agriculture and/or Horticulture market is essential and strong communicator with a successful track record in building and developing customer relationships.

#LI-Onsite 

About Amcor
Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries.
NYSE: AMCR; ASX: AMC www.amcor.com | LinkedIn | YouTube

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