SAP Business Process Specialist for Quality Management

Job Details

Position Job Title: SAP Business Process Specialist for Quality Management

BG and BU: AFEMEA

Location: Flexible across Europe

Line Manager’s Job Title: SAP CoE Supply Chain Senior Manager

Contract Type: Permanent

Travel: up to 25%

Job Purpose 

The SAP Business Process Quality Management (QM) Specialist will support and enhance our SAP QM module and related business processes. The ideal candidate will be responsible for implementing, configuring, and maintaining SAP QM solutions to optimize quality control, compliance, and continuous improvement within manufacturing, production, and supply chain operations.

This is enabled via effective and efficient business process delivery by:

• Business Process Design and Optimization
• SAP Implementation and Support
• Cross-Functional Collaboration
• Data Management and Reporting
• Training and Documentation

Principal Accountabilities:

• Business Process Design and Optimization: Work with stakeholders to analyze and optimize QM processes including inspection planning, results recording, quality notifications, and certificates.
• Cross-Functional Collaboration: Collaborate with IT and other departments (sales, finance, production) to ensure seamless integration of logistics processes within the overall SAP environment.
• Customization (optional): Develop and implement customizations to the SAP system based on specific business needs in logistics and supply chain management.
• Data Management and Reporting: Maintain master data in the SAP system, generate and interpret reports to provide insights into QM performance, and identify areas for process improvements.
• Training and Documentation: Train key-users on SAP QM processes and system functionality. Create detailed process documentation and user guides.
• Collaborating with neighbouring functions to provide subject matter support in defining interfaces and ways of working across the Finance & IT projects.
• Developing standards and processes to be deployed in the functions by always keeping in mind the overall Finance &IT vision.
• Mapping existing processes, identifying pain points, and recommending improvements.
• Governance, risk, compliance (GRC)
• Helping to build and maintain a culture of high performance, seamless cross-functional collaboration, proactive risk identification and counter-measure deployment
• Supporting solution documentation, according to AFEMEA standards
• Ensuring externally led solutions adhere to and are consistent with both AFEMEA standards and the overall agreed solution

Change Management:

• Understanding the need for change and the positive impact on the business by role modelling change management behaviours and applying structured processes and tools to lead and support change
• Ensuring the business processes – as defined by the Polaris model – are fully adhered.
• Defining and documenting process improvements
• Building support across the business and functions for change to the current business system or processes

IT and the Business:

• Working with the Polaris helpdesk group to clarify business issues and requests to ensure appropriate processes are followed and support is delivered to customers
• Following up on requests for improvements and ensuring guidelines and new solutions are clearly defined and understood
• Collaborating with neighbouring functions to provide subject matter support in defining interfaces and ways of working across the Finance & IT projects

Organisational Compliance and Business Performance Improvement:

• Support the development of standards and processes to be deployed in the functions by always keeping in mind the overall Finance &IT vision
• Supporting continuous improvement reviews across the functions, ensuring compliance and enhanced efficiency
• Mapping existing processes, identifying pain points, and recommending improvements

Operational activities within Roadmap Roll-out scope or other project activities:

• Support or participating in solution Blueprint & Functional Designs
• Supports solution documentation, according to AFEMEA standards
• Ensuring externally led solutions adhere to and are consistent with both AFEMEA standards and the overall agreed solution

ROLE DIMENSIONS

• Internal customer (SSC Master Data, Accounting and Controlling teams, BPOs, Polaris Project Team and IT)
• Business Process / System acumen
• Business Process Integration
• Educational / Training focus to ensure process, roles, and systems alignment
• Business performance focus
• Methodology on projects delivery
• Change Management experience
• Interactions with Finance and IT expertise teams (SAP Delivery Teams, SSC, etc.)

RELATIONSHIPS

• Subordinates: PMO, Business Process, Centre of Excellence and Master Data teams
• Cross-functional: AFEMEA sites, wider Finance & IT function, BU experts
• External: third party consulting companies supporting the various initiatives

Qualifications & Requirements

Formal Qualifications and Experience

• Bachelor’s degree in Information Technology, Engineering or related field
• 3+ years’ previous experience in projects in a dynamic organisation, encompassing a complex multi-plant manufacturing network
• Qualification in a project management standard (e.g Prince 2 / PMI / Agile) is advantageous.
• Minimum of 3-5 years of experience in quality management with a strong understanding of quality management processes within manufacturing or supply chain environments
• In-depth understanding of quality control principles, inspection processes, and compliance standards.
• Hands-on experience with SAP QM functionalities, including inspection lots, quality notifications, and certificate management is an advantage
• Experience with regulatory compliance standards such as ISO 9001, GMP, or industry-specific quality frameworks.
• Knowledge of integration points and best practices with SAP MM, PP, and SD is an advantage
• Knowledge of SAP Polaris template is highly beneficial
• Understanding of project management principles, processes and procedures
• Experience in successfully supporting the change management in a multi-plant manufacturing environment
• Proficient computer skills, experience with Microsoft Office Suite; working knowledge of program/project management software
• Hands-on experience in configuring SAP QM functionalities, including inspection types, quality notifications, and defect management.
• SAP certification in relevant modules (optional but preferred)

Specific Skills and Abilities

• Uses an explorative approach to problem-solving and takes organisational opportunities into account
• Effectively builds relationships across the business group to leverage and encourage non-linear thinking and find the best solutions/approach
• Strong influencing skills with both internal and external stakeholders. Resourceful and able to build constructive and effective relationships in time of ambiguity and tension by using diplomacy, tact and by relating to all levels of stakeholders comfortably
• Low ego; willing to roll sleeves up and get stuck in when required