Regional Account Manager – Amcor Specialty Cartons (ASC)

Location: Łódź (Remote)
Reports to: Global Account Director

Role Overview

The Regional Account Manager is responsible for proactively developing and growing the assigned key account within the region. This role focuses on building strong, trusted relationships with customer stakeholders, positioning Amcor as a preferred partner. The Regional Account Manager will support the execution of global and regional account strategies, drive business development, and ensure consistent delivery of value in alignment with Amcor’s growth ambitions.

Role Dimensions

• Process: Tactical focus with some strategic contribution
• People Leadership: No direct reports
• Scope: Coordination and oversight of sales activities across customer plants within the region

Key Responsibilities

Account Strategy & Business Development

• Understand account economics and their implications for Amcor.
• Collaborate with the Global Account Director and Account Team to develop and execute the Global Value Proposition (GVP), Regional Account Strategy, and Regional Account Plan.
• Identify, plan, and drive initiatives (often cross-functional) aligned to the GVP and Account Plan.
• Cascade account initiatives to local teams (OAMs, Customer Service).
• Manage customer contracts, including Supply Agreements and Service Level Agreements.
• Support global, regional, and local account activities and escalations.
• Gather, analyze, and report customer‑specific market intelligence to the Global Account Director and Business Development Team.

Commercial Opportunities & Service Level Management

• Support the Commercial Account Manager in analyzing regional customer profitability and identifying commercial leakages.
• Identify and implement commercial improvement opportunities across functions.
• Manage a pipeline of opportunities (growth and leakage elimination) using Commercial Excellence processes.
• Work with ASC plants to establish processes and monitoring tools to meet Working Capital targets, supported by Customer Excellence scorecards.
• Define and negotiate Service Level Agreements (SLAs) with guidance from the Global Account Director.
• Create and track KPIs to ensure SLA compliance across ASC plants and customer affiliates.
• Communicate SLAs internally and externally, establishing an effective escalation process.
• Provide customers with required data, KPIs, and performance reports.

Project Leadership

• Support Technical Account Managers in coordinating regionally relevant projects.
• Lead and manage specific account-related projects, internally or externally.
• Participate in Voice of Customer (VOC) initiatives and related improvement projects.
• Support commercial analysis of projects to ensure optimal value for both ASC and the customer.
• Lead priority projects as assigned by the Global Account Director.

Relationship Management

• Respond to customer requirements and coordinate appropriate support.
• Build, maintain, and strengthen relationships with customer stakeholders and ASC teams, including Customer Service.
• Establish visit and review plans to enhance connections across ASC plants and customer affiliates.
• Seek customer feedback (e.g., VOC, Supplier Evaluation Process) and drive improvement actions.
• Collaborate cross-functionally to identify synergies and shared value opportunities.
• Lead customer business reviews, project meetings, and commercial negotiations.
• Organize and lead internal and customer-facing cross-functional meetings.
• Prepare visit reports, meeting minutes, and ensure consistent communication between Global Account Teams and Customer Service.

Account Planning & Reporting

• Track and measure ASC and customer performance against KPIs and SLAs.
• Consolidate regional forecasts and participate in the CAPA/DEM process, acting as the regional interface between the Global Team and Supply Chain.
• Prepare and deliver performance reports against the Account Plan and budget.
• Coordinate regional budget and forecast processes, proactively communicating expected changes.
• Maintain and regularly update the account plan.

Key Challenges & Complexities

• Coordinating execution of multi‑plant, cross‑functional projects between ASC operations, product development, and customer global/regional teams.
• Influencing and guiding Customer Service teams without direct authority to ensure alignment and adherence to contractual requirements.
• Ensuring clear visibility and communication of commercial opportunities across the ASC organization.

5. Qualifications & Requirements

Education

• University degree (Bachelor’s or higher required).

Experience & Skills

• Leadership experience in a similar environment.
• Strong understanding of the packaging industry.
• Solid knowledge of business processes across sales, supply chain, and customer service.
• Excellent prioritization skills and ability to manage multiple tasks simultaneously.
• Strong analytical and commercial acumen.
• Proven project management capability.
• Demonstrated Key Account Management experience.
• Ability to work cross-functionally and influence without direct authority.
• Willingness and ability to travel internationally.
• Fluent English; proficiency in an additional language is an advantage depending on regional needs.