Customer Account Specialist
Izmir, TR, 35620
QUALIFICATION
- University degree from a reputable university, preferably from Faculty of Engineering or Business Administration or International Relations
- Minimum 1-2 years of Customer Service and Sales operations experience, preferably in packaging sector in a similar role
- Fluent in English, both written and spoken; Korean preferred
- Excellent command of MS Office applications
- SAP knowledge is an asset
- A team player who builds professional and respectful relationships with customers and colleagues with high sense of responsibility
- A highly motivated one who shows enthusiasm and energy, using positive language with customers and colleagues
- Negotiation and conflict management skills; professional presence
- Able to adapt to change and flexible in approach
- Strong interpersonal communication, presentation and analytical thinking skills
- No restrictions to travel
JOB DESCRIPTION
- Taking personal ownership for customer issues whilst pursuing all avenues to ensure a satisfactory resolution
- Pro-actively interacts with customer for notification of inventory status, project inquiries, back orders due to product availability, deliveries and transportation issues etc.
- Interacts with an over-all look to internal partners to ensure that the customers’ requirements are understood and commitments are met
- Receives and processes all types of customer orders including complex and urgent orders. Responsible for inquiry & order handling process from beginning to end
- Processes customer complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis
- Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed
- Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations
- Monthly reporting of sales activity in the area
- Other duties assigned by the first line manager
WHAT WE OFFER
- Global working environment
- To be part of amazing Supply Chain Team
- Future oriented career opportunities in other Amcor companies all over the world
- Individual & professional development trainings
- Flexible working system
- 13 salaries per year
- Annual bonus
- Private health (includes children) & life insurance
- Bi-monthly shopping checks
- Employee assistance program
- Social activities
- Education allowance
- Reward & recognition system