Technical Support Manager

Reporting to: National Specification Manager
Location: External Sales
Department: Construction
Business Unit: Flexibles
Expectation: Specification Generation & Retention

Purpose of the Role

We are seeking a proactive and results‑driven Technical Support Manager with strong experience in specification sales to join our growing team. The successful candidate will identify and develop new business opportunities, build long-term relationships with key stakeholders, and drive revenue through effective specification generation and conversion. This position requires a strategic thinker with excellent communication skills, a solid understanding of the construction sector, and the ability to manage a robust technical and commercial pipeline.

Main Duties & Responsibilities

• Generate specifications with Architects, Engineers, and Contractors, providing risk‑assessed technical designs in line with relevant Codes of Practice and industry regulations—both onsite and at client offices.
• Log all specifications accurately within the CRM system.
• Track specifications from initial generation through to confirmed sales orders.
• Deliver CPD presentations using PowerPoint to promote best practice and product understanding.
• Provide on‑site technical support and troubleshooting.
• Support the Visqueen National Training Academy as required.
• Proactively target new opportunities to drive specification generation and market penetration.
• Manage territory activity, diary planning, and tasks using Outlook and the CRM platform.
• Commit to ongoing professional and personal development.
• Contribute to the delivery and implementation of New Product Development (NPD) programmes.
• Work collaboratively with the commercial team to support opportunities throughout the supply chain.

Key Objectives & KPIs

• Monthly reporting of Specifications versus Budget.
• Monthly reporting of Specification KPIs.
• Monthly reporting of new business generated through targeted activity.
• Sales achieved versus budget.
• Specification generation and retention performance within assigned territory.
• Delivery of CPD sessions aligned with business and regional expectations.

• Person Specification
• Experience Required
• Proven experience in construction or specification sales, with strong account‑management capabilities.
• Demonstrated ability to build and maintain strong professional networks.
• Excellent communication and presentation skills.
• Solid understanding of construction methods, procedures, and industry terminology.

• Personal Attributes

• Highly self‑motivated and proactive.
• Strong organisational skills with the ability to prioritise workload and manage a busy diary effectively.
• A collaborative team player.
• Broad and transferable skill set.
• Confident, articulate communicator and effective presenter.
• High-level IT literacy, including CRM systems, Word, Excel, Outlook, and PowerPoint.
• Strong technical understanding of construction processes and drawings.
• Detailed knowledge of the specification process.
• Willingness to work towards achieving the CSSW qualification within an agreed timeframe.
• Ability to work collaboratively within a team environment.
• Strong attention to detail in both written and numerical tasks.
• Ability to thrive in a fast‑paced, technical sales environment.
• Excellent interpersonal and relationship‑building skills.

Qualifications

• Educated to A‑Level standard (or equivalent).
• CSSW qualification is desirable but not essential.