Quality Manager Ghent-Zeehaven &Eke

Position Job Title: Quality Manager

BG and BU: Amcor

Function: Quality Management

Location: Amcor Gent-Zeehaven and Amcor Eke

Line Manager’s Job Title: General Manager Amcor Gent-Zeehaven/Eke

Contract Type: Full-time/permanent

Job Purpose

As Quality Manager, you will be responsible for the quality policy, day-to-day quality operations and the continuous improvement of quality processes across two blow moulding production sites in the Greater Ghent region.

You will oversee product and process quality, ensure compliance with applicable quality standards and drive customer satisfaction.

You will combine a strong operational presence on the production floor with an analytical and strategic approach to quality management. You will be highly visible on the shop floor on a daily basis, closely monitoring quality issues and ensuring that deviations are not only corrected but also systematically prevented from recurring.

Job Dimensions & Scope

Amcor Gent-Zeehaven and Amcor Eke NV are part of the Amcor Global Group, a leading player in the European market for the manufacture of recyclable plastic bottles using extrusion blow molding technology. Both sites employ approximately 220 people and have been developing an impressive range of plastic packaging solutions for customers across various sectors for over 65 years. They manufacture a wide variety of packaging products for use across different industrial segments.

You will lead the internal quality team, develop your employees’ skills and foster a quality culture built on ownership, collaboration and continuous improvement. In doing so, you will work closely with the various departments and management team to embed quality sustainably throughout the entire organization.

You are a member of the MT+ management team, actively contributing to BMS Belgium’s operational and strategic objectives from a quality management perspective.

You report to the General Manager of Amcor Gent-Zeehaven/Eke and work in close functional collaboration with the Quality Responsible at BMS.

Principal Accountabilities

(List the key responsibilities for the job. Taken together, statements below should give a comprehensive coverage of the job to someone unfamiliar with it. Also note the approximate time spent for each major result area)

• Safety is your top priority, and you ensure a safe working environment.
• You are present on the shop floor every day and actively involved in quality monitoring and follow-up. You ensure a balanced presence across the Ghent and Eke sites.
• You combine a pragmatic approach with sufficient analytical depth to set priorities and make efficient use of available resources.
• You are responsible for managing customer complaints, from the initial analysis and communication through to the implementation and verification of corrective actions. You ensure timely, evidence-based and customer-focused feedback, while monitoring agreed response times. You work closely with the relevant internal departments to identify the root causes of complaints and implement sustainable solutions.
• You have overall responsibility for day-to-day quality operations at both sites, ensuring the consistent and uniform application of quality processes.
• You manage quality performance based on objective data and measurable results, including:

• Number of customer complaints: reducing the number of complaints and preventing recurrence.
• Defect rate: reducing the number of defective products and improving process quality.
• Rework hours: minimizing quality-related rework and associated production losses.
• Average response time to customer complaints: ensuring a prompt and professional response to customer feedback and reported issues.

• You monitor product and production process quality, closely tracking deviations, defects and recurring quality issues.
• You apply structured problem-solving and continuous improvement methodologies, such as 8D, 5 Why’s and Ishikawa (fishbone) analysis.
• You review and update control plans, inspection procedures, work instructions and quality procedures based on risk assessments and quality performance results.
• You drive process improvements that reduce defects and rework, increase process stability and enhance product quality. You work closely with the Production Manager, R&D Manager and other relevant stakeholders to achieve these objectives.
• You coach and lead your direct reports, developing their capabilities so that they can independently make decisions within their respective areas of responsibility. You are confident in holding employees accountable for quality standards and commitments, even when conversations are difficult or sensitive.
• You collaborate effectively with colleagues across other production departments.
• You are a member of the MT+ management team, actively contributing to BMS Belgium’s operational and strategic objectives from a quality management perspective.
• You report to the General Manager of Amcor Gent-Zeehaven/Eke and work in close functional collaboration with the Quality Responsible at BMS.

Major Challenges & Complexities

(Describe the environment in which the job operates (e.g. external and internal pressures or changes in the market) and any particular features of the job that need to be recognised)

You combine a pragmatic approach with sufficient analytical depth to set priorities and make efficient use of available resources.

You are responsible for managing customer complaints, from the initial analysis and communication through to the implementation and verification of corrective actions. You ensure timely, evidence-based and customer-focused feedback, while monitoring agreed response times. You work closely with the relevant internal departments to identify the root causes of complaints and implement sustainable solutions.

You drive process improvements that reduce defects and rework, increase process stability and enhance product quality. You work closely with the Production Manager, R&D Manager and other relevant stakeholders to achieve these objectives.

You coach and lead your direct reports, developing their capabilities so that they can independently make decisions within their respective areas of responsibility. You are confident in holding employees accountable for quality standards and commitments, even when conversations are difficult or sensitive.

Qualifications/Requirements

(Describe the level of knowledge, experience and skills that are necessary to competently perform your job (include education, or equivalent, type and years of prior work experience, and other qualifications. Include also travel requirements if any)

1. Formal Qualifications and Experience

• You have a strong operational mindset and thrive in a manufacturing environment, supported by at least five years of relevant professional experience.
• You have knowledge of or experience with structured problem-solving methodologies such as 8D, 5 Whys and Ishikawa analysis.
• You are familiar with digital systems for quality management, reporting and process monitoring. Experience with Barco BMS and Bizzmine is a significant asset.

2.  Specific Skills and Abilities

• You are pragmatic, results-oriented and able to quickly establish priorities in a dynamic environment.
• You can systematically analyze quality issues and distinguish root causes from symptoms.
• You adopt a hands-on, results-driven approach combined with a forward-looking vision.
• You can seamlessly switch between strategic, tactical and operational levels.
• You have strong data analysis skills and can translate figures and trends into concrete improvement actions.
• You perform well under pressure and can handle challenging situations effectively. While keeping the group’s objectives in mind, you continue to prioritize a strong team spirit.
• You have excellent spoken and written Dutch skills. Communicating in English is no problem for you. You communicate clearly, provide constructive feedback and are confident in addressing difficult issues when necessary.
• You are a true team player who encourages collaboration across departments, functions and shifts.
• You take ownership, make decisions when needed and consistently follow through on commitments. You are also able to reconcile differing interests and align quality objectives with operational realities.

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