Country Customer Account Coordinator Lead

ASC – Internal Job Posting
Country Customer Account Coordinator Lead
Cainta Rizal, Philippines

JOB RESPONSIBILITIES:

1)    In charge of internal back-end office support team which is responsible in processing customer orders, monitoring of deliveries, generating invoices and quotations, loading of forecast in the system, and other tasks as needed.                    
•    Ensures customer service level and delivery performance (DIFOT).  
•    Maintains established internal control structures for Country Customer Account function.             
•    Performs customer demand forecast loading in the system and assists in preparation of forecast analysis.   
•    Prepares requested data/information, reports and other documents pertaining to customer and/or site performance within established time frames.

2)    Responsible for processing of Customer Orders
•    Regularly checks and tracks email for purchase orders from customers.  
•    Conducts necessary checks on details of purchase orders and reaches out to customers for any validation or clarification needed.   This includes crosscheck of pricing against Customer's Price List and order volume versus Customer's Demand Forecast. 
•    In charge of providing Purchase Order Confirmation to customers for new and repeat orders.    
•    Accurately encodes incoming orders into order entry system of BAAN to facilitate timely generation of production orders                                                  
•    Sends delivery schedule confirmation to customer based information from Planning team  
•    Handles any request for change or cancellation of Purchase Orders.    
•    Attend meetings with various departments to discuss status and delivery schedule of customer orders.
•    Prepares requested data/information, reports and other documents to appropriate persons within established time frames.

3)    Manages Delivery/Shipment Monitoring of Customer Orders                                                         
•    Effectively monitors and schedules shipping of customer product to aniticipate customer needs.
•    Monitor on-going status of all in-house orders and notify customer of impending printing and shipping schedules.  Provide updates depending on customer’s agreed frequency (ie, daily, weekly, monthly) 
•    Ensures update of any shortfall or overrun in the system 
•    Provides status on delivery of trial order and/or samples
•    Close coordination with Planning and Warehouse team on delivery/shipment status

4)    Utilizes appropriate software and systems to process and enter information related to managing customers, demand forecast, orders and billings.                                          
•    Enter data according to prescribed format and procedures.  Accurate and timely update in generating all needed documentations.                                                       
•    Responsible in generating following documents to customers:  Invoices, Quotations for Tooling and Quotations for One Time Charges.  
•    In-charge of Customer Demand Forecast loading in the system  
•    Regularly update Customer Master Data in the system  
•    Create and maintain Customer Material Information  
                                                                                                                                                                                        
5)    Maintains a consistent, high quality, customer-focused orientation when conducting business and providing services and products to clients.
•    Effectively coordinates and communicates with Customer with regards to any potential foreseen issue and proposes resolutions to alleviate any problems.
•    Exercise independent judgment when dealing with customer issues to quickly resolve any issue, question or concern.

6)    Display a high level of effort and commitment to Inter-Departmental communication.
•    Demonstrates high level of professionalism dealing with company departments to ensure Customer needs are addressed
•    Promotes timely release of all documentation required for use by all departments to ensure Customer satisfaction with ordering, shipping, delivery and billing.
•    Works within the system in a resourceful manner to accomplish reasonable work goals; show flexibility in response to process change and adapts to and accommodates new methods and procedures.

7)    Performs routine general clerical duties as required.
•    Accurately and promptly performs routine clerical duties such as order entry, updating of systems and maintaining all department and customer files in an orderly and timely manner.
•    Prioritizes workload effectively to meet established goals and objectives for department.
•    Maintains established internal control structures for assigned functions.
•    Makes recommendations for appropriate procedural changes as needed to improve effectiveness, efficiency and compliance.
•    Provide assistance to other team members as well as other departments when necessary.

JOB QUALIFICATIONS:

•    Bachelor's degree with minimum of 5 years experience in Sales coordination/ Customer Service / Order fulfillment
•    Experience with any Enterprise Resource Planning system and strong Excel skills preferred
•    Strong interpersonal skills, with particular ability to work within team environment
•    Customer-focused
•    Results-oriented
•    Ability to build collaborative relationships
•    Strong time management and organizational skills
•    Self-motivated