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Operational Account Manager

Location: 

Cainta, PH, 1900

Function:  Customer Service
Part-time or Full-time:  Full-Time
Job Type:  Employee
Workplace type:  On site

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet.  More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube               

JOB RESPONSIBILITIES:

Ensures high customer satisfaction by maintaining and improving processes and activities related to improving customer lead-time, quality and delivery expectations:

  1. Forecast Analysis & PO Ownership
  • Acceptance and communication of delivery schedule
  • Monitor sales order to ensure data accuracy
  • Pending order balances
  • Sales forecast

 

  1. Relationship Management        
  • Managing account aligned based on specific customer’s SLA
  • Contract execution
  • Monthly customer business review
  • Customer audits                 

 

  1. Customer Management            
  • Quality claim and escalation   
  • Co-Lead activities for customers satisfaction – Voice of Customer   

 

  1. Operation Coordination 
  • Lead and roll out new commercial projects with internal stakeholders
  • Collaborate with other departments in the execution of pnrojects and claims
  • Timely coordination with PD on project management for new product developments         

 

  1. Commercial Execution
  • Profitability review         
  • Identify commercial leakages, develop and execute recovery strategy

 

  1. Working Capital                        
  • Reconciliation and settlement of overdue accounts
  • Manage inventory (call-off time, wastages)

 

  1. Business Development             
  • Full engagement in customer’s identification and qualification process, aiming to drive value propositions to the right targets
  • Formulate, communicate and negotiate price offers
  • Gather and coordinate customer specific market intelligence and report to business development team
  • Identify innovation and product development opportunities
  • Develop strong understanding of competitor's capability, activity and strategy

 

JOB QUALIFICATIONS:

  • College graduate, preferably in Marketing, Business Management, Engineering or its equivalent
  • Minimum of 3 years sales experience in packaging and/or FMCG industry
  • Customer Service and Account management experience
  • Good understanding of business processes, including sales, supply chain and customer service
  • Customer-focused and results-oriented
  • Ability to build collaborative relationships
  • Strong time management and organizational skills
  • Strong interpersonal skills, with particular ability to work within team environment.
  • Self-motivated

About Amcor
Amcor is a global leader in packaging solutions for consumer and healthcare products. With industry-leading innovation capabilities, global scale and technical expertise, we help our customers grow and meet the needs of millions of consumers every day. Our teams develop responsible, more sustainable packaging in flexible and rigid formats across multiple materials. Supported by a commitment to safety, ~70,000 colleagues across ~140 countries bring our global capabilities to local customers and provide local access to global brands. Our work is guided by our purpose of elevating customers, shaping lives and protecting the future.
NYSE: AMCR; ASX: AMC www.amcor.com | LinkedIn | YouTube

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