Account Manager

ASC – Internal Job Posting
Operational Account Manager

Rizal Philippines

JOB RESPONSIBILITIES:

Ensures high customer satisfaction by maintaining and improving processes and activities related to improving customer lead-time, quality and delivery expectations:

A.    Forecast Analysis & PO Ownership 
•    Acceptance/ Communication of delivery schedule
•    Monitor sales order to ensure data accuracy
•    Pending order balances
•    Sales forecast

B.    Relationship Management    
•    Managing account aligned with Sales Director/CS Manager based on specific account’s SLA
•    Contract execution
•    Monthly Customer Business Review
•    Customer Audits        

C.    Customer Management         
•    Quality claim & escalation     
•    Co-Lead activities for customers satisfaction – Voice of Customer    

D.    Operation Coordination    
•    Lead & roll out new commercial projects/initiatives with internal stakeholders
•    Collaborate with other department in the execution of projects/ claims 
•    Timely closing & coordination with PD on project management for NPD    

E.    Commercial Execution
•    Profitability review 
•    Profitability review with CS Manager        
•    Identify commercial leakages and execute the recovery strategy

F.    Working Capital         
•    Reconciliation and settlement of overdue accounts
•    Manage inventory ( call-off time, wastages)

G.    Business Development         
•    Full engagement in customer’s identification and qualification process, aiming to drive value propositions to the right targets
•    Forming, communicating and negotiating offers and price (increments)
•    Gather and coordinate customer specific market intelligence and report to Business Development team
•    Identify innovation and product development opportunities
•    Develop strong understanding of competitor capability, activity and strategy

JOB REQUIREMENTS
•    College graduate, preferably in Marketing, Business Management, Engineering or its equivalent
•    Minimum of 3 years sales experience in packaging and/or FMCG industry
•    Customer Service and Account management experience
•    Good understanding of business processes, including sales, supply chain and customer service
•    Customer-focused and results-oriented
•    Ability to build collaborative relationships
•    Strong time management and organizational skills
•    Strong interpersonal skills, with particular ability to work within team environment.
•    Self-motivated 

Amcor supports the career development of employees by encouraging qualified candidates to apply for internal positions. Before applying for a position ensure your line manager and HR business partner have been informed.

As a part of the Internal Applicant Process, the HR Team may communicate with your manager to discuss your application.  
Refer to the Amcor Leadership Framework to understand the competency requirements of the role.