ERP Manager, JDE

About the role

The JDE E1 ERP Manager oversees the delivery of ERP services and SLAs across multiple EMEA countries, serving as the primary liaison with business groups and ensuring reliable, consistent, and strategically aligned ERP operations. This role provides leadership and guidance to ERP Business Analysts and Support Technicians, maintains strong relationships with business leaders, and advises executives on enhancing ERP and related business systems. The Manager collaborates closely with regional ERP teams and global functions—including Strategic Applications, Data & Analytics, and Risk Management—to drive standardization and best practices. As a member of the EMEA Senior Management Operations Team, the JDE E1 ERP Manager contributes to key regional IT decisions that support the company’s overarching strategy and vision.

Key Job Accountabilities

• Responsible for leading, coaching and managing the JDE E1 ERP Team across the region. 
• Team size currently 14, some being contractors and third party providers so includes managing the external contractors and service providers. 
• Oversee all JDE E1 related projects which will include enhancements, implementations and regulatory changes. 
• Create a consolidated documented view of the JDE E1 ERP template to improve visibility, understanding and gap analysis. 
• Build robust and close business relations with local business leads and third party providers to ensure a secure support environment. 
• Management and Delivery of Customer Service Level Agreements. 
• Regular engagement and proactive management with Business Stakeholders (Plant General Managers, BG/BU Managers, Directors and Finance Managers). 
• Leads prioritization of IT initiatives based on organization(s) needs/strategy, IT workload and budget.

Group IT Level 

• Strong involvement with delivery on improvements to support processes, ERP related asset management, and customer satisfaction. 
• Responsibility for the implementation of Group IT shared service standards and support processes across the site(s) they work with 
• Responsible for the quality of the ERP service delivery at the sites 
• Project leadership in their sites for all ERP related activities and support process changes for IT shared services 
• Coverage of critical issues at the sites 
• Security (alignment with IT policies) 

Customer Focus

• Develop a “Customer First” culture within EMEA Group IT organisation.
• Good communication around issues and opportunities – get things done, make things happen.
• Regular meeting with key customers and stakeholders within EMEA.
• Liaise with Business Groups and its stakeholders. 
• Monitor and report quality of the service delivered by the EMEA Group IT organisation.
• Act as main escalation point for internal customer feedback for Legacy ERP services delivered in the region.
• Monitor and report quality of the services delivered and performance Key Performance indicators (KPIs)

Service Delivery

• Monitor compliant execution of standard processes.
• Identify existing gaps between Legacy ERP service catalogue and business needs.
• Request definition of new services, when needed/requested by internal customers.
• Identify and put in place corrective actions when services are not delivered at the expected level of quality.
• Identify and put in place corrective actions to improve KPIs.  
• Lead projects and ensure delivery on time and within budget.
• Ensures hardware and software standards and compliance as defined by the Group IT teams are adhered to

Talent Management

• Develop organisational plans for the perimeter ensuring effective workforce planning.
• Organises the perimeter to ensure available resources meet customer requirements.
• Assess team member skills and identify gaps and needs for training and development.
• Source, identify, plan for, and retain key talent in collaboration with human resource; ensuring Group IT has the ‘Best People’.
• Follows all the requirements Amcor Talent Management cycle in a timely manner including all performance related assessments to have “Engaged Co-workers” with a “Being Amcor” Culture
• Manage people and training budget.
• Ensure Group IT Operations teams are aware of changes and are prepared

Qualifications/Requirements

• A technology related bachelor’s degree or equivalent experience/studies. An MBA is a plus.   
• 10+ years’ experience in IT or equivalent with supervisory, project management, consulting, and business process re-engineering, preferably in a manufacturing environment, with at least 5 years in a management position.  
• Proven track record of process standardization, adoption of best practices, service measurement, customer satisfaction monitoring.  
• Sound knowledge and practical experience in leading diverse teams and third-party vendor management 
• The following knowledge/experiences are considered a plus: 
  • Good knowledge of Business Processes in the Manufacturing industry 
  • Certified expertise in one or more established ERP systems 
  • Certified in Project Management methodology 
  • Networking infrastructure. 
  • Disaster recovery testing for full production to ensure continuity of operations. 
  • Cloud-based applications and management, including Office 365 Suite, Microsoft Azure, OCI. 
  • Major Event and Crisis Management. 

#LI-onsite