Global Technical Account Manager

Global Technical Account Manager (GTAM) – British American Tobacco (BAT)

Function: Sales / Commercial
Business Unit: Amcor Specialty Cartons
Reports To: Global Account Director, BAT
Location: Flexible / Global
Travel: Approximately 30-40% international travel

Position Purpose

The Global Technical Account Manager (GTAM) is responsible for leading the technical and innovation relationship between Amcor Specialty Cartons and British American Tobacco (BAT) globally. Acting as the primary technical interface for the customer, the role drives packaging innovation, commercial growth, product development, operational excellence, sustainability initiatives, and technical issue resolution across multiple geographies.

The GTAM partners closely with BAT's packaging development, procurement, manufacturing, quality, and sustainability teams while coordinating cross-functional support across Amcor's commercial, R&D, operations, quality, supply chain, and manufacturing functions.

The role is critical in strengthening Amcor's strategic partnership with BAT, supporting long-term growth, customer satisfaction, and profitable business expansion.

Key Responsibilities

Strategic Account Leadership

• Develop and maintain strong technical relationships with BAT stakeholders globally.
• Act as the trusted advisor on carton packaging technologies, materials, manufacturing capabilities, and innovation opportunities.
• Support development and execution of the global BAT account strategy.
• Identify opportunities to expand Amcor's share of wallet through innovation and technical differentiation.

Innovation & Product Development

• Lead customer-facing innovation projects from concept through commercialization.
• Drive packaging development programs aligned with BAT's innovation pipeline.
• Facilitate introduction of new materials, technologies, sustainability solutions, and manufacturing capabilities.
• Coordinate cross-functional project teams to ensure successful delivery of innovation initiatives.

Technical Project Management

• Manage complex global projects involving multiple BAT sites and Amcor manufacturing plants.
• Ensure achievement of project milestones, timelines, budgets, and customer expectations.
• Maintain clear communication with stakeholders and provide regular project updates.
• Escalate and resolve project risks proactively.

Customer Relationship Management

• Build relationships with senior customer stakeholders across Procurement, Packaging Development, Quality, Operations, Marketing, and Sustainability functions.
• Represent Amcor during technical reviews, innovation workshops, and business reviews.
• Support contract retention and growth through exceptional customer engagement.

Quality & Issue Resolution

• Lead investigation and resolution of technical, product quality, and manufacturing issues.
• Coordinate corrective and preventive actions across internal teams.
• Ensure customer complaints are managed professionally and resolved in a timely manner.
• Drive continuous improvement activities that improve service performance.

Sustainability & Regulatory Compliance

• Support BAT's sustainability agenda through development of recyclable, renewable, and lower-carbon packaging solutions.
• Ensure compliance with applicable regulatory requirements and customer specifications.
• Stay informed of emerging legislation and industry trends impacting tobacco packaging.

Cross-Functional Leadership

• Collaborate with:
• Commercial teams
• R&D and Innovation
• Manufacturing Operations
• Quality Assurance
• Procurement
• Supply Chain
• Sustainability teams
• Influence stakeholders without direct authority to achieve customer objectives.

Key Performance Indicators

• Revenue growth within BAT account
• Customer satisfaction and relationship health
• Successful delivery of innovation projects
• On-time project execution
• Quality complaint resolution performance
• Retention and expansion of BAT business opportunities
• Sustainability project implementation
• New product commercialization success rate

Critical Capabilities

Technical Expertise

• Deep understanding of paperboard and carton converting processes.
• Knowledge of packaging design, print technologies, materials, and manufacturing methods.
• Understanding of quality systems and packaging compliance requirements.

Commercial Acumen

• Ability to translate technical solutions into commercial value.
• Strong understanding of customer economics and business drivers.
• Experience supporting strategic global accounts.

Project Management

• Proven ability to manage complex international projects.
• Strong planning, prioritization, and stakeholder management skills.
• Ability to work effectively across multiple time zones and cultures.

Influencing & Communication

• Strong executive presence.
• Ability to engage effectively with senior customer leaders.
• Skilled at presenting technical concepts to both technical and commercial audiences.

Experience & Qualifications

Required

• Bachelor's degree in Packaging Engineering, Materials Science, Engineering, Chemistry, Manufacturing, or related discipline.
• Significant experience within packaging, FMCG, tobacco, paperboard, printing, or manufacturing industries.
• Experience managing large multinational customer relationships.
• Proven technical project leadership experience.

Preferred

• Experience working with tobacco industry customers.
• Global account management experience.
• Six Sigma, Lean, or formal project management qualifications.
• Knowledge of sustainable packaging technologies and regulatory developments.

Success Profile

The successful candidate will be:

• Customer-centric and commercially minded.
• Technically credible and respected by customers.
• Skilled at influencing across complex matrix organizations.
• Comfortable operating globally and managing ambiguity.
• Solution-oriented with strong problem-solving capabilities.
• Passionate about innovation and continuous improvement.

Closing date for applications: 19/10/2026

Interviews may take place before this date.