Customer Service Manager

About the role

You’re an innovative thinker, passionate about the planet and eager to play a role in creating sustainable packaging that keeps the world healthy, fed and working. You’ll be maximising customer service to designated accounts, through the provision of continuous and high quality support in all areas of the business

You will report to the Commercial Operations Manager and working hours are 39hrs a week. Monday – Thursday 8am-5pm and Friday 8am-4pm

Key Job Accountabilities 

As part of the Customer Service Team you’ll be responsible for…

• To ensure that new specifications are project managed and raised correctly on the computer system.
• To seek out new business opportunities from existing designated accounts and increase sales revenue and profitability.
• To attend meetings, whether in the UK or abroad, with customers and obtain full customer project briefs and provide accurate quotations.
• To proactively manage and progress quotations from point of enquiry through to a win / lose outcome.
• To provide technical feedback to customers as required regarding our products.
• To manage internal meetings ensuring they are documented so that key personnel at Amcor are aware of what is required on projects.
• To submit a monthly feedback report to the Commercial Operations Manager.
• To monitor stocks and payment and ensure agreed terms are adhered to, and to liaise closely with the Finance Department in order to minimise credit exposure risk.
• To provide information as requested relating to all areas of the business in terms of forecasts and turnover.
• To identify opportunities for the development of standard or bespoke products and services that meet both the existing and future aspirations of the customer base.
• To liaise with the Planning & Distribution department so as to ensure that customer orders are processed smoothly and accurately, and that accurate delivery dates are acknowledged in a timely fashion. 
• The post holder may occasionally be required to visit customers which could require some flexibility to the standard working hours.

The post holder may be required to perform duties other than those given in the job description. The particular duties and responsibilities attached to the post may vary from time to time without

changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and would not themselves justify the re-evaluation of the post

Qualifications/Requirements  

• The ability to communicate effectively and in a professional and positive manner, verbally and in writing, at all levels within the company, and with customers.
• GCSE Maths and English, Grade A*-C/4-9 (or equivalent).
• Capable of working under pressure, remaining calm and in control with the ability to meet tight deadlines.
• Competent in the use of the Microsoft Office suite of applications.
• Is able to work effectively as part of a team to achieve required objectives.
• The ability to manage a project.
• Previous experience of working in a customer service role.
• Demonstrable competence of managing customer accounts