Join Us at Amcor: Make a Global Impact!

At Amcor, we’re transforming the packaging industry to create a sustainable future. Our products impact the lives of millions every day across food, beverage, pharmaceutical, medical, home and personal care, and other essential products. With a bold commitment to make all our products recyclable or reusable by 2025, we’re positioned to make a real difference in the lives of people worldwide. We have a proud history dating back to the 1860s, evolving from a single paper mill in Melbourne to the global leader in packaging.

For us, customer centricity is at the heart of everything we do. We believe in building strong, lasting relationships with our clients by truly understanding their needs and delivering solutions that exceed their expectations. As part of our team, you'll have the opportunity to work in a culture that prioritizes customer satisfaction, encourages innovation, and values your contributions in making a difference for our clients.

Position: Technical Service Lead - Protein

Job Overview:

We are seeking a Machine Technical Lead in the Protein segment across Latin America. Commercial savvy professional . The ideal candidate has a  strong technical knowledge in the packaging industry and primary packaging equipment for meats, cheese, and processed foods, along with exceptional relationship-building skills and fluency in English and Spanish. This role will be focused on installations and after-sales services within the region.

Key Responsibilities:

•     Support the commercial team in equipment projects by actively participating in technical discussions and developing technical layouts.

•     Structure the regional Calibrate program, responsible for proactive continuous improvement of client processes.

•     Assist the plant tech service tech and FTS teams in critical cases related to material and equipment performance and qualification trials.

•     Monitor new market technologies, competitor activities, and develop optimized processes to enhance equipment performance and reduce costs.

•     Develop and train field and commercial teams to be self-sufficient in diagnosing equipment-related issues.

•     Manage and execute equipment installations and participate on project startup

•     Implement and manage local spare parts inventory and logistics

•     Lead preventive and corrective maintenance agreements and pricing strategy.

•     Identify automation opportunities and market needs through active participation in industry forums and fill MODA innovation pipeline.

•     Leverage partnerships with packaging equipment suppliers to provide comprehensive solutions to clients in the protein segment.

•     Conduct frequent training sessions with internal and external teams, highlighting technological advantages and benefits over competitors.

•     Actively collaborate with the global team, discussing needs and bringing region-specific solutions.

•     Participate in relevant trade shows and events, setting up strategic demonstration equipment for each region in alignment with the global team.

•     Develop and manage the business pipeline related to after-sales services through the sale of parts and services.

•     Focus on customer retention by identifying risks and implementing proactive strategies related to equipment performance expectations.

•     Prepare performance reports, resource forecasts, and updates for management.

Skills & Competencies:

• Proven track record in the technical field of equipment related to primary packaging lines.
• Strong technical knowledge of flexible packaging solutions for the protein segment.
• Established relationships and influence within the protein industry in Latin America.
• Experience collaborating with packaging equipment suppliers.
• Strong focus on building relationships and customer-centric solutions.

Qualifications:

• Bachelor's degree in Engineering.

• Excellent communication skills in English and Spanish, with the ability to engage stakeholders at all levels.

• Minimum of 5 years of experience in technical sales or technical service within the protein segment, including flexible packaging, equipment, ingredients, or related solutions for the food industry, focusing on meats, cheeses, and processed products.
• Willingness to travel within the region as required.

At Amcor, we are stronger because of the diversity of talents, styles, cultures, and experiences within our team. Different perspectives lead to diverse solutions, which are essential for our success and innovation. We are a global team where everyone has a voice and can make a difference.

If you’re ready to make an impact in a thriving global organization, we’d love to hear from you!

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